Shipping

We offer FREE SHIPPING* on all orders over $75 CAD to most Canadian locations. Normal delivery time is 7 to 14 business days.

For oversized packages or orders to remote locations in Canada, one of our customer service team members will contact you if there will be any additional charges.

*COVID-19 SHIPPING DELAY NOTICE
Due to the overwhelming demand for deliveries across Canada, as well as modified practices by our shipping partners to keep their workforce and customers safe, customers should anticipate parcel delays for the foreseeable future. Canada Post is responding to unprecedented parcel volumes and has suspended all service guarantees, including Express post. Therefore, we are unable to give you an accurate estimate of your parcel's arrival date. Please use the provided tracking information to check online for the most up to date information on the shipment. Delays of several days or even weeks are not uncommon at this time. We appreciate your patience and understanding.
We will continue to be here to support you as our customer, before, during, and after the buying & shipping process. However, due to these long and universal delays, we are not able to re-ship orders or flag them for investigation with the same expediency as we were able to prior to the delays associated with the COVID-19 pandemic. Thank you for being our customer, and we appreciate your support more than ever at this time.

If you require faster service, please email us at info@essentialsforbetterliving.com for more information.

 30-Day Money Back Guarantee!

Essentials for Better Living wants to ensure that you are happy with your purchases. We accept returns of items up to 30 days after the date of purchase. Products must be in their original packaging and in re-sellable condition to avoid restocking fees. A 25 percent restocking fee may apply to returns that fall outside of these guidelines.  

We cannot accept returns for items returned more than 30 days after purchase.

We also cannot accept returns on some products for hygiene reasons, once they have been taken out of their packaging. These non-refundable items are clearly marked on the product page when ordering. Products may include bath safety products (i.e. raised toilet seats, commodes), cushions, pillows, hot/cold therapy, uplift seats assist, walkers, oxygen therapy, socks and garments.  

Refund Procedure: If you would like to return a product, please first check online to see if the product page states the item is non-returnable. If not stated online, email us at info@essentialsforbetterliving.com to confirm that the product can be returned.

Exceptions
Defective products – products with defects under warranty - will be exchanged. If you encounter problems with your purchase we make sure any issues are resolved in a timely manner. Email us at info@essentialsforbetterliving.com

Cancellation of an order

If you no longer want a product after the order has been placed, please contact our customer care team to check if the order can be cancelled at info@essentialsforbetterliving.com

If your order has already been processed, contact our returns department for a Return Merchandise Authorization number via email at info@essentialsforbetterliving.com or telephone 416-363-6591 when you have received the product. Send back the product with the RMA number and we will refund you.


Any items that are properly returned under our policy are eligible for a refund to your original method of payment (Credit card or PayPal). Please note that a 25 percent restocking fee applies for any returned items that fall outside the guidelines stated above and we do not refund the shipping cost. Power Mobility Products, Patient Lifts and Hospital Beds and large medical equipment are subject to a 30 percent restocking fee.

 

If you have an order you would like to return, please click here to start your return process.